Canvas Host is a global operation, primarily based in Portland, Oregon, with additional datacenter operations in the Central Oregon high desert. Behind the emails, phone calls, and tickets are the Canvas Host staff who keep your website running smoothly.
With over 100 years combined experience, our Support Team works together to aid our customers through technical challenges, providing actionable solutions with calm and logic. Our team combines expertise in everything from standard technical support, to bug fixes, to network monitoring for all servers we manage daily, all with a human touch.
Founder and Co-Owner
Operations and Co-Owner
Lead Web Developer
Operations, Support Lead, Web Development, Network Administration
Lead Network Administrator, R&D
Personal Customer Care
Few Web hosts provide phone support. Those that do, treat you like a number and offer impersonal service.
Wouldn’t you prefer a host that treats you as if you are the only person in the world that matters?
These days, most customer service departments make you wait on hold endlessly. When they do answer the phone you are presented with a sterile, impersonal response. Worse, the support staff refer to you by Customer Number rather than your name.
Is this really support? It sure doesn’t feel supportive.
Canvas Host makes a point of bringing a sense of humanity and humility to the process. Our support staff form the first line of contact for customers in need. They know their stuff and are very good at it. Most importantly, they genuinely care about the well-being of each and every person who calls.
To us, you are not a number or login ID. You are a customer and a member of the Canvas Host family. We care about your needs, and you might be surprised at the lengths we’ll go to help you out each and every day. We’ve sat down face-to-face with many local customers who were delightedly astounded that we can and do provide this level of service.
This is what personalized support is all about. Human-to-human communication. Not a noisy, overseas call center, but professional, caring support staff that understand the value of your time, appreciate the opportunity to serve you, and aren’t afraid to show you their human side. Imagine that!
Navigating the maze of possible causes can be overwhelming, and our team has been trained to patiently analyze your situation to best serve you. Once we know the cause of the issue, it’s a straight forward approach to resolve the matter and get you on your way!
It’s all part of our commitment to provide you the best in personalized customer care.